Return, Refund & Cancellation Policy

This Return, Refund & Cancellation Policy (“Policy”) governs how IniyaLife (“we”, “our”, “us”) processes order cancellations, product returns, refund requests, and partial refunds for purchases made through our website inyalife.com (“Site”).

1. Introduction

At IniyaLife, customer trust and transparency are a priority. This Policy explains:

• When and how customers can cancel an order
• When products are eligible for return
• How refunds (including partial refunds) are issued
• Any fees, deductions, or conditions that apply

This Policy also complies with applicable Indian e-commerce and consumer protection laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, which require that return and refund terms be clearly disclosed before purchase and honored in practice.

2. Scope & Applicability

This Policy applies to all products sold and delivered within India via our Site.

This Policy does not apply to:

• Digital/virtual products (unless otherwise stated)
• Gift cards
• Personalized or custom products (unless defective)

Customers are responsible for reading this Policy before making a purchase.

3. Order Cancellation

a. Before Dispatch

Orders may be cancelled by the customer before the order is shipped. To cancel, contact us through email or customer support chat with your order ID.

b. After Dispatch

Once the product is shipped, cancellation may still be possible through the return process (see Section 4). In case of cancellation:

• If payment is successful, a partial refund will be issued.
• If payment was not completed, no refund is needed.

A confirmation of cancellation will be sent by email once your request is accepted.

4. Returns Eligibility

a. Time Limit

Customers may request a return within 7 days from the date of delivery.

b. Condition of Products

Products must be:

• Unused and in original condition
• In original packaging with all tags/labels attached
• Accompanied by proof of purchase

We may refuse a return if the product is:

• Damaged due to misuse
• Opened or not in original condition
• Missing original packaging

Certain products may have different return conditions (e.g., health, personal care, or perishable items). These will be specified on the product page.

5. Refund Process & Partial Refunds

a. Partial Refund Policy

Because of our business model:

• We do not offer full refunds in all cases.
• Refunds are processed as partial refunds, and the exact amount refunded may depend on:
  • Shipping and handling costs
  • Payment gateway fees
  • Restocking charges

All applicable fees/exclusions are clearly described here and will be shown to the customer before confirming a purchase.

b. Refund Timeline

Once your return is approved and the product is received and inspected:

• Refunds will be initiated within 3–10 business days
• The refunded amount will be credited back to the original payment method

This timeline is in accordance with accepted e-commerce practices and ensures prompt processing while complying with refund guidelines under Indian consumer law.

6. Refund Constraints & Exceptions

Non-Returnable Items: Some items may not be eligible for return due to hygiene or safety reasons (e.g., intimate apparel, perishable goods). These will be specified at the time of purchase.

Partial Refund Scenarios: Partial refunds may also apply when:

• The product shows signs of use
• Accessories/packaging are missing
• Return requested outside the defined return window but accepted as goodwill

7. How to Request a Return or Refund

To request a refund or return:

Email us at support@inyalife.com with:

• Order ID
• Reason for return
• Supporting photos (if applicable)

We will provide a Return Authorization and instructions. Ship the item to the address provided. Once received and inspected, we will notify you of your refund status.

8. Refund Amount & Deductions

The refund amount will be:

• Reflective of the actual refund amount due
• Less any applicable cancellation fees, logistics costs, payment gateway charges, or other deductions as specified in this policy

All deductions are clearly disclosed before purchase.

9. Customer Rights & Dispute Resolution

Customers have statutory protections under Indian law, including:

• Right to receive a refund for defective or misrepresented products
• Right to raise a complaint under the Consumer Protection Act if policies are not honored

Non-compliance with return/refund terms may entitle the consumer to file a grievance with consumer forums or dispute resolution services.

10. Contact Information

If you have questions about this policy or need assistance:

Email: support@inyalife.com
Phone: +91 708090-9409
Address: Erode, Tamil Nadu, India

11. Changes to Policy

We may update this Policy from time to time. The updated date will be shown at the top of this document.