Return, Refund & Cancellation Policy

1. Introduction

This Policy explains:

• When and how customers can cancel an order
• When products are eligible for return
• How refunds (including partial refunds) are issued
• Any fees, deductions, or conditions that apply

Customers should read this Policy before making a purchase.

2. Scope & Applicability

This Policy applies to all products sold and delivered within India via our Site.

This Policy does not apply to:

• Digital/virtual products (unless otherwise stated)
• Gift cards
• Personalized or custom products (unless defective)

3. Order Cancellation

a. Before Dispatch
Customers may cancel orders before shipment by contacting customer support via email or chat with the order ID.

b. After Dispatch
Once the product is shipped, cancellation may still be possible through the return process (see Section 4). In such cases:

• If payment was successful, a partial refund may be issued.
• If payment was not completed, no refund is needed.

A confirmation of cancellation will be sent by email once your request is accepted.

4. Returns Eligibility

a. Time Limit
Customers may request a return within 7 days from the date of delivery, subject to conditions in this Policy.

b. Condition of Products
Products must be:

• Unused and in original condition
• In original packaging with all tags/labels attached
• Accompanied by proof of purchase

IniyaLife may refuse a return if the product is:

• Damaged due to misuse
• Opened or not in original condition
• Missing original packaging

c. Food & Perishable Items
Due to hygiene and food safety regulations, sealed edible food products (e.g., honey, edible powders, oils) are generally not eligible for standard returns once delivered, unless there is a verified quality or transit-related issue. Such cases are handled under Section 5.

5. Quality Issue / Damage

If you receive a damaged or compromised item, please contact support@inyalife.com within 48 hours of delivery with clear photos of the product and packaging.

After verification, IniyaLife may offer:

• Replacement
• Refund
• Store credit

at our discretion.

6. Refund Process & Partial Refunds

a. Partial Refund Policy
Because of the nature of food and hygiene-sensitive products:

• We do not offer full refunds in all cases.
• Refund amounts will consider:
  • Shipping and handling costs
  • Payment gateway fees
  • Restocking charges

All applicable deductions are disclosed clearly before purchase and applied fairly.

b. Refund Timeline
Once your return is approved and the product is received and inspected:

• Refunds will be initiated within 3–10 business days
• The refunded amount will be credited back to the original payment method

7. Refund Constraints & Exceptions

Non-Returnable Items: Some items may not be eligible for return due to hygiene or safety reasons. These will be specified on the product page.

Partial Refund Scenarios: Partial refunds may also apply when:

• The product shows signs of use
• Accessories/packaging are missing
• Return requested after the defined window but accepted as a goodwill case

8. How to Request a Return or Refund

To request a refund or return, email support@inyalife.com with:

• Order ID
• Reason for return
• Supporting photos (if applicable)

We will provide Return Authorization and further instructions.

9. Refund Amount & Deductions

The refund amount will be:

• Reflective of what is due
• Less any cancellation fees, shipping/logistics costs, payment gateway charges, or other disclosed deductions

All deductions are clearly disclosed prior to confirming the purchase.

10. Customer Rights & Dispute Resolution

Customers retain statutory protections under Indian law, including:

• Right to receive a refund for defective or misrepresented products
• Right to raise a complaint under the Consumer Protection Act if policies are not honored

Non-compliance with these terms may entitle the customer to file a grievance with consumer forums or dispute resolution bodies.

11. Contact Information

Email: support@inyalife.com

Phone: +91 708090-9409

Address: Erode, Tamil Nadu, India

12. Changes to Policy

We may update this Policy from time to time. The updated date will be shown at the top of this document.